Frequently Asked Questions
Everything you need to know about your LA-LU experience.
What is the standard shipping time for LA-LU orders?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
LA-LU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.
How should I care for my LA-LU garments?
To maintain the quality of your pieces, we recommend following the care label instructions inside each garment. Generally, washing in cold water and hanging to dry will extend the life of your clothing.